We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.
- Returns accepted for 14 days
- Customer provides return shipping
- 0% restocking fee
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that returns will need to be sent to the following address: SaneShoppe Ltd, 73 Botelers, Basildon, SS16 5SD, United Kingdom
You can always contact us for any return question at product@saneshoppe.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Conditions
Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at product@saneshoppe.com.
Return and refund
You can extend the return window during certain times of the year like holidays.
Dec 19 to Dec 31, 2023: 35 days from delivery date
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase