SaneShoppe Ltd Overview
SaneShoppe Ltd is a reputable ecommerce company specializing in men's loungewear. Our mission is to provide our customers with a wide range of stylish and comfortable options for ultimate relaxation. With a focus on quality and luxury, we offer a variety of loungewear items, including lightweight kimono wrap dressing gowns, fleece pyjama bottoms, and brushed pyjama sets.
At SaneShoppe Ltd, we understand the importance of offering high-quality products that meet the needs and preferences of our customers. That's why we carefully curate our collection to ensure that each item is made from premium materials and designed with both style and comfort in mind.
Our commitment to customer satisfaction is reflected in our policies and practices. We have a 30-day return policy, which allows customers to request a return within 30 days of receiving their item. To be eligible for a return, the item must be in the same condition as when it was received, unworn or unused, with tags, and in its original packaging. We kindly ask customers to include the receipt or proof of purchase when initiating a return.
In the event of any damages or issues with an order, we encourage customers to inspect their items upon receipt and contact us immediately. Our dedicated team will evaluate the issue and work towards a satisfactory resolution.
While we strive to provide a seamless shopping experience, we understand that there may be exceptions and non-returnable items. Perishable goods, custom products, and personal care goods cannot be returned. Additionally, hazardous materials, flammable liquids, and gases are not eligible for returns. We kindly ask customers to reach out to us if they have any questions or concerns regarding specific items.
For customers seeking exchanges, we recommend returning the original item and making a separate purchase for the desired item. This ensures a faster and more efficient process.
Customers within the European Union benefit from a 30-day cooling-off period, allowing them to cancel or return their order within 30 days of receipt, without the need for justification. The same conditions apply, with the item needing to be in its original condition, unworn or unused, with tags, and in its original packaging.
Buyers are responsible for any customs and import taxes that may apply to their orders. We advise customers to familiarize themselves with their country's customs regulations to avoid any unexpected charges or delays.
Refunds are processed once we receive and inspect the returned item. Approved refunds are automatically issued to the original payment method within 10 business days. Please note that it may take additional time for the refund to appear on the customer's bank or credit card statement.
At SaneShoppe Ltd, we understand that certain times of the year may require an extended return window. During holidays, customers have 35 days from the delivery date to initiate a return.
Cancellations are accepted, and customers can request a cancellation within 1 hour of purchase.
Our shipping method involves using reputable carriers such as Royal Mail, DPD UK, UPS, FedEx, and DHL. Orders are usually shipped within 0-1 business days, with a general shipping transit time of 1-2 days. Our order cut-off time is 2.00 PM (13:00 GMT) Greenwich Mean Time (United Kingdom).
We offer free shipping for all orders above £200, providing our customers with added value and convenience.
Once an order is shipped, customers receive a shipping confirmation email containing a tracking number. In the rare event that a shipping confirmation email is not received, customers can rest assured that we are aware of the delivery date or range provided at checkout and will ensure timely delivery.
While we make every effort to meet the stated dispatch and delivery dates, we cannot be held liable for any delays beyond our control.
Once an order is confirmed, changes or cancellations are not possible. If a customer wishes to return a product, they must initiate the return process upon receiving the item.
If an item is not received despite the tracking status showing delivery, customers are advised to contact the carrier for assistance. While we have no control over items once they have been delivered, we are committed to helping resolve any issues that may arise.
If tracking information is unavailable or if customers are unable to locate their item, we encourage them to contact us for assistance. Our dedicated team will work diligently to resolve any problems as quickly as possible.
For any inquiries or further information about SaneShoppe Ltd, please do not hesitate to contact us. We are dedicated to providing the best possible service to our valued customers.