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Shipping Method: Orders are usually shipped by general Shipping.

Fulfilling an order: EVRi, DPD, UPS, FedEx, and DHL.

Handling time: 1-2 days (Monday – Friday)

General Shipping Transit time: 2-5 days. (Monday – Friday)

Our Order cut-off Time: 2.00 PM (13:00 GMT) Greenwich Mean Time (United Kingdom)

Shipping Rate: Buy £25 + For Free UK Shipping

Shipping Status:

As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number.

If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date range provided at checkout and we'll be sure to deliver the items within that timeframe.

Whilst we will use reasonable efforts to meet the dispatch and delivery dates stated above, we will not be liable for any delay in delivery.

Order Changes:

Once your order has been confirmed, it cannot be changed or cancelled. If you wish to return a product, you must initiate the return process once you have received the item.

Item not received:

If you have successfully placed an order and still not received it while the tracking status shows it has been delivered. You want to contact the carrier to locate your luggage as once the item has been packed, we have no control over it (once it has been delivered by the carrier). However, if the problems persist, please write to us at product@saneshoppe.com and we will try our best to help you and solve the problem as soon as possible.

Sometimes tracking information is not available. This may be due to technical issues that prevent the tracking information from being updated in the app. In such cases, if you still cannot find your item, contact us at product@saneshoppe.com and we will help you solve the problems as soon as possible.

If you have any questions about SaneShoppe.com, Feel free to contact us. We are ready to provide the best services to you.

Return And Refund

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that returns will need to be sent to the following address: SaneShoppe Ltd, 73 Botelers, Basildon, SS16 5SD, United Kingdom

You can always contact us for any return question at

product@saneshoppe.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at product@saneshoppe.com.