Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at product@saneshoppe.com. If your return is accepted, we will send you a return shipping label along with instructions on how to send your package back. Items sent back without first requesting a return will not be accepted.
Please note that returns must be sent to: SaneShoppe Ltd, 73 Botelers, Basildon, SS16 5SD, United Kingdom.
You can always contact us for any return question at product@saneshoppe.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Conditions
Buyer is responsible for any loss in value if an item isn't returned in its original condition.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union — 14-Day Cooling Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Sellers are not responsible for delays due to customs.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at product@saneshoppe.com.
Cancellations
Cancellations are accepted within 1 hour of purchase. Please contact us immediately at product@saneshoppe.com if you wish to cancel your order.
